Trouble with XM-2000 Battery returns - a way to prevent exchanges?
So, i have 2 completely dead batteries. i used the diagrams i found here (thanks guys) to take apart and test my batteries, which was great particularly because im not a hands on kinda guy. im a law student...
But that brings me to the trouble. They demand that the dead batteries be sent to them, at my expense, before they will replace them. these are heavy batteries and will cost a fortune to ship. what kind of crap is that? fine if you want your defective parts back, but not at my expense! this is a cost that X-treme is responsible for, and i find it reprehensible that they are telling me to pay for it.
this scooter purchase of mine is getting worse and worse... first the problems with it quitting, then the development that whatever happened obviously fried 2 of my batteries, now im apparently out how much money?
I don't have a dog in this hunt, but, if it were me that was trying to use this for a reliable commuter, I'd: 1) buy five REAL batteries - PowerSonic (or Hunter if I had the money) - and 2) re-work the charging system to ensure balanced charging. It's just too easy to get an imbalanced pack, which quickly ends up as a cooked battery.
That's great news. Thanks for making X-Treme realize the necessity of improving the battery warranty.
In Ann Arbor there are these folks: http://www.batteriesplus.com/ who are part of a national franchise. I've never been in their store but they claim to be "battery experts". You might have a store near you. I'd just do a google search for "batteries ~your town~". I'd call some of the businesses that turn up.
When calling them you can help them out by letting them know that your batteries are listed as 38 Ah. Although note that usatracy claims Greensaver has told them they are in fact only 27 Ah. If I were you I'd test them at the 27Ah*3 rate first.
Now, everyone, repeat after me "X-Treme aren't all that bad"... ;-)
Ann Arbor, MI
Is there any thing we as a community can do to help you?
Here we go with the chaos.
Oops, I mean Cavalry.
I had a way to get them back to X Treme, but he never replied and they had to leave.