February 25th, 2008
Open Letter to Vectrix Corp.
also to be posted on
I would like to alert Vectrix of a potentially serious safety issue with their Vectrix Maxi Scooter.
I have had two consecutive Vectrix Maxi’s fail completely during normal riding.
The failures happened spontaneously without any warning of impending trouble, and caused an immediate loss of function of all electrical systems.
The indicators, front and rear light and brake light were affected along with everything else, making it impossible to signal the need to get off the road to other traffic.
It happened at about 1400km total mileage with my first Vectrix, and at 1004km with the replacement Vectrix.
I am aware of the same issue with at least one other Vectrix in Tasmania.
I am disappointed to learn that almost six weeks after the initial incident, and almost three weeks after the replacement of my defective vehicle with a new one, the cause of the failure has neither been investigated, nor remedied.
I request that Vectrix makes it a top priority to investigate these failures and considers appropriate actions to avoid harm to Vectrix riders.
I will not feel safe to get back on a Vectrix until the cause of these recurrent failures has been established and remedied.
If this cannot be achieved within a reasonable time-frame, I will have no choice but to take steps to cut my losses and recover the purchase price.
Please be aware that I might submit replies by Vectrix to peer review on the “V is for Voltage” forums, in order to determine if a suggested cause for the failure - and any suggested remedy - is plausible enough to warrant taking the risk for a third time.
I would however prefer it – and highly recommend it to Vectrix Corp. - if Vectrix could contribute directly to the discussions on the “V is for Voltage” forums.
Not addressing the varions problems reported by several Vectrix riders in the “V' forums is likely causing detrimental effects on present and future sales for Vectrix Scooters.
It is very unlikely that a prospective Vectrix buyer will not come across the “V is for Voltage” forums whilst researching the Vectrix. The forums come up in first place on Google searches for the majority of likely search strings.
Vectrix Corp. has responsibilities towards both riders and shareholders, and might in my opinion be neglecting both by not publicly responding to the concerns expressed in the forums.
Despite the above mentioned concerns I believe the Vectrix Maxi is currently the best electric production scooter in the world.
Problems with early production new technologies are inevitable.
One can expect some initial problems, but the problems need to be taken seriously and be acted upon immediately.
The public needs to be kept informed of the progress, lest the public gets the impression that there is no progress.
This was sent on February 25th, 2008 to the Australian Vectrix dealer, three high ranking persons within Vectrix USA, and the secretary for Vectrix UK.
Details made available to the moderators in a PM.