KELLY CONTROLLERS junk no refund or replacement will be given

Hi Icalarea47, did you receive the controllers this way when they arrived?
If you did, they should refund your money back or give out another replacement, in exchange for the non-working one. (either way they should refund your money or exchange
the part(s). It depends on what kind of policy they have regarding this issue.

Many online retailers won't accept returns or refunds on electronic parts. Unfortunately, a controller is considered an electronic part. With parts, there's no way a manufacturer can determine if it was used in the correct environment. If you cross a wire and cook it, it's your money lost.

A few more things to think about:

Aren't Kelly Controllers located in China? Where are you located and how much is shipping from China to you?

From the website I found, there is no refund or return policy on the site - no policy posted usually means no refunds/returns accepted - you should've contacted them first.

Something tells me you're using this controller for something it was not designed for - a Jeep? Aren't these scooter controllers?

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hi would have to be a awful heavy scooter ,, my controller was a kdh12600 kelly 24-120 volt 300 amp unit ..lonnie thx hi and yes made in china sales guy is located in illinois ..only cntact is through him i tried emailing company in china but no email addrease . all i want is corrected a new working set up or refund .lonnie

ac dc ev

So the problem really isn't with Kelly Controllers in China, but the return policy of some "sales guy" in IL?

Who is this sales guy, and what website did you buy from?

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Hello. I am NOT a Kelly dealer or an employee etc. I am however, a Kelly product consumer. I have 2 conversions using Kelly Controls. I will just share with you my experience. I hope it will be helpful. I need to state two important facts. I purchased my controllers directly from the Kelly website. I had the exact same problem you described TWICE. I used the same series controller you listed except mine is 96 Volt and 600 Amps (KDH09600).

What I discovered (the hard way) from Kelly Is that the Kelly high voltage controller is NOT isolated from the chassis ground. The contoller WILL short out and be damaged if you ground a battery to the frame with a wrench for example. Curtis and Alltrax ARE isolated, and are not affected by this type of short circuit. The Kelly low voltage controllers ARE ISOLATED. So I assumed the High voltage one was the same, and was uncaring about the installation proceedure. The ONLY hint or warning of this failure, is the one liner in the instruction manual about hooking up the B- connection on the controller FIRST. If you hook up any other of the high voltage side before hand, the controller is damaged. I have found using Kelly controls user manuals and the communication with e-mails suffer from language barrier problems. I have talked to Kelly via e-mail through BOTH failures, and ADMITTED that I shorted out terminals while the controller was tied in, and they STILL REPLACED BOTH MY CONTROLLERS UNDER WARRANTY. The only charges I had to cover were shipping the damaged controller back, and when they received my damaged controller, they shipped out a new one from China, and I had it in 5 days. They provided tracking info as well.
My contactor did the same thing. The 300 Ohm resistor got red hot, and the controller was shorted to full power on.
The first time, I don't recall exactly what happened as to how I fried the first one, but the second one I know I shorted a wrench to the frame when swapping out batteries. So in MY case, it was my error that the controller fried, and Kelly still replaced the controller.
Please take a minute to e-mail sales@kellycontrols.com, and very politely explain your problem. Steve is the gentlemen that worked with me, and he is based in Illinios I think. His english is very good, but some written translation is a little tough to follow (at least for me).
The "not isolated" type of controller is maybe not the perfered method to build controllers, like it or not, that is how Kelly's high voltage controllers are built. My replacements worked great right out of the box. It was me who destroyed them.
Your situation is different, because a Kelly dealer is involved. I don't know if Kelly can help you, but give them a try. I fully expected them to not cover my warranty. I specifically asked what the proceedure was for doing maintainence on the battery pack, and not hurting the controller. Their responce was, "disconnect the B+ connection from the controller before any work is started". I taped my connections up with electrical tape after disconnecting them just to be sure. The other instruction I did not follow was the part that says, "be sure to use properly insulated tools".
Kelly has been extremely patient with me. And I have thanked them many times for that. I will continue to do business with them, and I will continue to order parts directly from their website. I check the website frequently, because new high quality reasonably priced parts are listed all the time. Also, I have noticed the intruction manuals have been changed and updated many times. I suspect I was the reason for some of the updates.
I'm very sorry your have had difficulty with the controllers. I know EXACTLY how frustrating and scary that failure is. Please give Kelly a chance. Contact them directly.
Thanks for letting me babble. I hope some of it wil but usefull.

Racermike
5 years ago I met Jesus and he total ruined my life. I have never been happier.

This is directly from the Kelly website 1 minute ago:

Welcome to Kelly Controller Online Shop

All Kelly Controller products:
a. One month refundable.
b. One year warranty.
c. Free pre-charge resistor, recirculation diodes, and female aviation plugs.

Racermike
5 years ago I met Jesus and he total ruined my life. I have never been happier.

Okay just out of curiosity, I took the liberty of emailing Kelly controls (the website).
This is what they said, and they emailed me back with a timely response.
Maybe this will help some of you, dunno?

I asked what their policy was on exchanges for broken products, or if they give refunds.
Here is what their answer was:

(I think this also depends on how you talk to a representative, for example;
If you say something like "well I now have a broken controller after I have tried using it, they may not give a refund or exchange it for you. If you tell them that you received a poorly packaged product with broken parts, then they will hopefully either exchange or refund your money.)

Alias I dissagree with your approach. The truth will always be best. I believe that attitude, respect and patience will get much farther that a lie.

Racermike
5 years ago I met Jesus and he total ruined my life. I have never been happier.

Well we all have our own opinions.

Racermike39 wrote

First of all it wasn't a lie, I simply asked what their policy was regarding broken controllers, if you will.
So I think you misunderstood my approach, and it certainly wasn't a crime to do so.
If you want to find out what someone's policy is (especially if they don't display one for the public eye,which they should ) it's simply best to ask.

This part is of course what Racermike is talking about.

I agree, truth is best.

Whilst the quality of the cheaper scooters sold to the USA seems quite shocking, most vendors seem to at least replace parts under warranty even if people discuss in public how to repair and improve the problems.

I do however not agree with the overall tone of this thread including it's header.

To make such broad condemning comments about a vendor requires much more detail to back it up.

Mr. Mik

If this is part of a closed thread but you want to comment please do so via my blog!

There is always a way if there is no other way!

I agree. For someone like "lcalarea47", who seems to have been into electric vehicles for a while, purposefully sign up here with the only intention of talking bad about someone, turns my stomach. It's people like this who keep things from moving forward in the world. I bet that vendor bent over backwards to help dozens of other customers, all whom we'll never hear from unless there's some sort of problem - then, gloves are off and they're posting BS all over the internet.

My vote:

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Mik,

Sigh*

All I am saying is, when you talk to representatives and tell them exactly what is wrong with the product,
(which you should be doing) they may or may not give what you want, based on their policy, that's all.

-----> Going to the corner for now

How is Alias's approach untruthful? You make it sound like they told some sort of lie.

What it looks like to me (correct me Alias) is a simple ruse to gather correct and first-quote information. If this sort of thing is beneath you, maybe your insult towards Alias would also be considered as such and shouldn't have been posted.

-----> 1692

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Arctic Fox wrote

ArcticFox Kudos to you, and thank you for your positive response
This is exactly what I meant. I think some folks tend to take things the wrong way and look at things in a slanted way.

I certainly have a lot of patience and respect. First of all, I deal with people who I do not even know on a daily basis. Part of my description is patience and respect of the people who I work with. I am involved with communities constantly whether someone is asking for directions or help in general.
I think there are those who need to judge themselves before they go and judge other people.

Alias.
I DEFINITELY owe you an apology. After reading your responce again, I realized I totally missed the fact that your commnet was based on a question we do not have an answer to yet. ("Was it damaged when it arrived?").

I am very sorry for my responce, and I will be more careful in the future.

I know when it is time to apologize the damage is already done. Again I am deeply sorry.

I hope you can forgive me.
Mike.

Racermike
5 years ago I met Jesus and he total ruined my life. I have never been happier.

My experience with Kelly has been excellent, both the product and the customer service. It worked great out of the box, so I did not get into an exchange situation. I installed a Kelly brushless controller into a scooter, documented here.

The EVTA OEM controller I replaces was junk IMO, the Kelly is in another league altogether and I've been very happy with it.

Z20b
Fort Collins, CO

This really caught my eye as I just sent $301.00 to Kelly for a brushless controller. I haven't seen the instructions on this, but it looks like they should be emphasized or explained a little better. This guys misfortune is my education.
When saw the Jesus footnote, I thought not, oh no not another patronizing religious zealot, but I was wrong as it appears he has truly seen the light by asking forgiveness when he realized he made a mistake. Interesting ethics dance. But how ethical are the Chinese when it comes to returns, or refunds for parts made by companies owned in China? My limited exposure to dealings with the Chinese has made me somewhat apprehensive when it comes to ethical standards or lack of. I shouldn't paint with such a broad brush and two wrongs don't make a right. I'm a little jaded as I handled insurance claims professionally and about 50% of the people that filed a claim had no problem stretching the truth or telling outright lies about the facts of their claim to get coverage when a determining question arose. Most of the comments and things I've read on this site indicate the majority are straight shooters, but it just kinda sucks for those of us that feel that if I broke or abused a part, no coverage. If it's defective, the mgf replace it. If liability can't be determined, or if it is gray area, the mfg still replaces it so you will buy from them again. And a lie of omission is still a lie. Companies who do are the exception, not the rule.
Is Kelly just a name some guy in China? Ignorant me thought I was getting something from a company that was at least American owned.

Racermike

I appreciate you taking the time to look at my comment, thank you.

I also appreciate your apology, and please no worries.
I know that we all see things in a different way at first;
but when you take the time to look at things in a different view, you see things in a different light.
So again, thank you for the apology and no worries, honest.

hi UPDATE sales steven from kelly after receiving controller assembly etc back ,is sending replacement .. interesting info on b- etc thx ,,, i thought was odd is the high power assembly plate [ which can see on website 199.00 ] which they sell , mine had controller contacter fuse etc mounted on alluminium plate with fan also .the b- on controller is bolted grounded directly to alluminium plate .so once one bolts plate to vehicle it will be grounded with 12 volt system .?? odd ... any comments on this out there ???? and yes there diagrams and instructions could be better ..... and made not to short out so easy like yours did . and kelly company will improve products ..lonnie

ac dc ev

hi no problem here ,, after installing prewired unit assembly , ran it through cp ,then said to recycle ,, all i got was flashing red lights ,then tried again and on off switch that was prewired kelly power box which had on off, brake ,etc broke .. then replugged into cp and cp would not reconize unit said no power etc . im planning on video taping complete installation of wiring new assembly when receive new unit .

ac dc ev

helloooooo at first kelly said no refund on controller .. got info yesterday after i shipped back all ,he said will send replacement .amen ,,yes my words posting may seem strong ,but hell im disapointed spend close 1500 dolars hard earned money for something that schould work . ps sites like this are for ev discussion good or bad , 4 info to others .others as you noticed on posting here have had problems also with controllers there wiring etc , ,no bs here just facts .

ac dc ev

hi kelly is brand name of company located in china ,,kelly sales is ill located . and just got email after kelly received not working unit said is sending a replacement shipped from china ,no cost shipping etc ..at first they said no refund , but after checking control assembly etc ,have now agreed to send . the other posts here surprised me , [not yours ] like one has pic of a guy who looks like a MONKEY ?? lol whats up with this reply ??/ says im banned why ? if a product may have flaws in it problems etc ,isnt that in part what this site is for ?? to help others etc ? in long run perhaps any company that sells ev parts will get feedback on them ,can help them make it a better quality product . and with good quality will sell more . i will highly recommend kelly controllers when i can finially atleast drive my conversion .alot of money and time spent building it .lcalarea47

ac dc ev

hi thx 4 last info ,, your right kelly [steven ] sent replacement controller assembly .recieved yesterday .. so far its installed ran through cp program still got red flashing lights like had before ?? its conected to power box ,,, i havent tried wiring up foot pedal yet .. im waiting to hear from steven at kelly sales ..anyhow did you get flashing red lights when before and after installed and programed ????? ive uploaded every step to youtube.com/lcalarea47 kelly controllers part 1 etc etc etc ..could you look and see if alls correct so far ????? apperently your the only one so far thats used the kdh series controllers ... lonnie 626 398 0674

ac dc ev