I still don't have my Vectrix. What to do?

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AndY1
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As some of you are aware I ordered the Vectrix and paid in full, including for the transport (I live in Slovenia, EU and the dealer is from Italy), on July the 18th. The dealer told me, that the bike and the documents usually arrive in 2-3 weeks.
Because I planned my summer holiday for the last 3 weeks of August I asked the dealer if the bike could be delivered in the first week of September (5 weeks from the day of the order). He told me, that it's no problem and I went to enjoy my holiday.

When I came back and phoned him, he told me, that the whole delivery of the bikes went to USA and that I have to wait a week. I said OK and waited for a week. Since he didn't call me in a week, I called him and asked him, what's going on.
He told me, that the bike is scheduled to arrive on 17. September. I said ok and waited until that date. I got no call from him so I called him again. He said, that the bike is on its way from Poland, that the truck left Poland on 16th and that it should arrive here today (September 19th). So I called him again today twice (for the time of arrival) and he says to me, that he doesn't know, where the bike is and that he doesn't have any information about the bike or the truck.

Is this the way Vectrix Co. operates? It's been 2 months since I paid in full and I have nothing.

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rossasaurus
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Re: I still don't have my Vectrix. What to do?

I'm assuming you've called Vectrix offices for the EU?
Hope you paid with a Credit Card!

R

AndY1
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Re: I still don't have my Vectrix. What to do?

1. Not yet, but I intend to if the bike doesn't appear soon.
2. Because I got an Eco-Fund loan, the only option was, that they transferred all the money to the dealer. If it was up to me, I would have only paid 10% when ordered and the rest when delivered, but I didn't have that choice.

Since this is a Vectrix approved dealer (who they advertise on their Vectrix dealer list), I assumed and I still assume, that they are responsible for him.

Did anyone else experience late delivery or date of delivery being pushed back again and again?

undead
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Re: I still don't have my Vectrix. What to do?

AndY1 wrote:

1. Not yet, but I intend to if the bike doesn't appear soon.
2. Because I got an Eco-Fund loan, the only option was, that they transferred all the money to the dealer. If it was up to me, I would have only paid 10% when ordered and the rest when delivered, but I didn't have that choice.

Since this is a Vectrix approved dealer (who they advertise on their Vectrix dealer list), I assumed and I still assume, that they are responsible for him.

Did anyone else experience late delivery or date of delivery being pushed back again and again?

When I placed my order, I was told within about 7-10 days.

Took four weeks in the end, and I got no communication.

Cut out the dealer and contact Vectrix directly.

AndY1
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Re: I still don't have my Vectrix. What to do?

Thanx! I will do that on Monday.

Morrison
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Re: I still don't have my Vectrix. What to do?

When I bought mine it was present at the dealer store. So I merely did a test ride, then I signed some paperwork, paid for it and took it home. There was no waiting for weeks to be delivered.

I have now ridden on 6 different Vectrix scooters. I would never purchase one within riding it and several others. I know what to listen for in terms of a smooth engine noise. I don't want to get stuck on a Vectrix with the loud gears.

Also, I have ridden on one Vectrix that had slower acceleration. It did reach the maximum speed of 62 mph (100 kmh) but it struggled to get there. Every other Vectrix I have ridden does it easily.

A test ride is important to avoid the loud gear noise and to make sure that acceleration is normal.

mikemitbike
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Re: I still don't have my Vectrix. What to do?

Hi, I have same problems. Made a testride, ordered it, after the Dealer said that it will be delivered in about 3 weeks.
It will be delivered next monday, after 4 calls. They have problems with manifacturing it in time, because of an big deal with a company in Spain.

Sorry for my bad language - i´m from Austria ;)
Mikemitbike

AndY1
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Re: I still don't have my Vectrix. What to do?

My dealer told me, that my bike left Poland on Tuesday and that it's on it's way. I've paid 170 EUR for delivery to Slovenia and the delivery truck should deliver the bike directly to my address after it delivered other bikes to other countries on the way to my place.
When that didn't happen yesterday, I contacted the dealer and he didn't know where the truck is and where the bike is. He doesn't have the trucker's phone number or anything. He doesn't know where the bike is, when its coming, if even it is coming. This is turning to be a fiasco if it doesn't get resolved real soon.

I mean, how long does a truck ride from Poland to Slovenia take (900km)?

AndY1
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Re: I still don't have my Vectrix. What to do?

Good news everyone :-)

My bike has arrived and I will be picking it up tommorow :D

I'll post some pictures.

Mik
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Re: I still don't have my Vectrix. What to do?

AndY1 wrote:

Good news everyone :-)

My bike has arrived and I will be picking it up tommorow :D

I'll post some pictures.

Great!
Hope it's in good nick, you have waited long enough!

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Wotnopetrol
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Re: I still don't have my Vectrix. What to do?

AndY1 wrote:

Good news everyone :-)

My bike has arrived and I will be picking it up tommorow :D

I'll post some pictures.

Excellent Andy, all the trouble you've had up 'til now will all be forgotten the moment you twist the grip on your ride home!! :)

Simon.

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AndY1
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Re: I still don't have my Vectrix. What to do?

Thank you both :-)

AndY1
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Re: I still don't have my Vectrix. What to do?

Tadaaaa!!! :D










I already have fitted the mirrors, now I only need to fit the windscreen.

DaveD
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Re: I still don't have my Vectrix. What to do?

Very nice! Congratulations, AndY1!

AndY1
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Re: I still don't have my Vectrix. What to do?

Thank you!

My girlfriend helped me mount a windscreen. It's perfect now. I've also have a disc-lock Xena with movement sensor alarm fitted. I've used Xena with my Yamaha R6 2003 and gained positive experience. It also reduces my insurance against theft for 10%.

Buzby
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Re: I still don't have my Vectrix. What to do?

Don't boast anout your 10% discount. If the bike is stolen and the device isn;t fitted, what doea your excess go up by - I bet it won;t be 10%! One quote I had increased the excess from £250 to £1000! Another refused to cover the bike if the lock wasn;t fitted immediately 'when the wheels stop turning'.

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AndY1
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Re: I still don't have my Vectrix. What to do?

I bought it to have it fitted, as I did with R6. 10% off is just a bonus ;-)

I'm not paying 70 EUR for Xena for a 40 EUR insurance bonus ;-) My middle-school mate is an insurance agent and he already offered me the maximum bonus (50%) for every insurance :D
I don't want my Vectrix stolen, you know. It's gonna sit in a secured garage with Xena fitted (home), Vectrix in a locked position and in a secured parking space (work) 99% of the time being parked. I'm not leaving my baby to vandals.

Mik
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Re: I still don't have my Vectrix. What to do?

How is it going?

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AndY1
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Re: I still don't have my Vectrix. What to do?

I'm waiting for the documents to arrive so I can register it for the road. They usually arrive from Poland to the dealer 1 week after the bike is delivered.

I will try to get a scan of the invoice from the dealer today, so I can get a temporary licence plates and to pay VAT to my country and get it insured.
I don't know whether the dealer requires documents from the factory to issue an invoice or can he do that by himself right now. In any case; I don't worry anymore; the weather is bad anyway so I'm not in a hurry.

Mik
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Re: I still don't have my Vectrix. What to do?

If I had a new Vectrix I would NOT try to do deep discharges early on.

I would ride it a little bit at a time, only until the battery display is down to 15/17th. (About 5 to 10km.)

That would allow it to go into CP charging mode for a short time when plugged in, followed by an hour or so of CC charging and 59min of EC charging.

That would allow any low-charge cells to gradually catch up, whilst the fuller ones would heat up only a little bit.

I'd do that a few times and gradually increase the range. Each time I'd recharge fully including the trickle charging modes as above.

I would try to reach a power point (and use it!) at the same moment that a slight performance reduction is first noticeable (stay very close to home in other words).

Once the distance at which a slight performance reduction is noticeable does not increase any longer between recharges, I would start the first "deep discharge cycle".

This is all geared towards equalising the 102 NiMH cells' charge state, before risking reverse charging of a cell in the string that might have self-discharged quicker than the others for some reason.

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scottmoganb
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Re: I still don't have my Vectrix. What to do?

because the price was lowered to around 8000 us dollars and the sure in gas prices the demand is very high for the vectrix.vectrix personal said" it like the wild wild west gold rush" i am factory trained and i can assure you it is a good company. having been there, and talking to the founders.we are also a dealer.

AndY1
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Re: I still don't have my Vectrix. What to do?

I have a good feeling about the bike and a company. That was also one of the positive reasons to buy it.

I have one question you might know the answer to: Why does it take 2 weeks from the time the bike is sent out of the factory until the dealer gets the bike's documents?

Hermes
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Re: I still don't have my Vectrix. What to do?

Hello

I'm on the hot seat now. Bike was paid, insured and registered three weeks ago, and as of today 5 October at 13.23pm I still have no idea when it's going to be delivered.
I wouldn't mind the wait so much if I had a date to look forward to, also it's costing me £41 a week in public transport!
Contacted Vectrix a couple of time and the lady is always very polite and friendly, BUT, I'm getting restless.

AndY1
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Re: I still don't have my Vectrix. What to do?

It took 2 months for mine to be delivered. I think they didn't anticipate the rising demand.

Congratulations on the purchase! I'm sure you'll get the bike soon. You'll love the bike :-)

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