New scooters

Okay one thing I have been noticing a lot on the forum, is shipping and receiving problems of new scooters. It seems that a lot of folks who receive their new scooters(sometimes) end up having cosmetic damages.
I am just wondering how well these companies package their products well enough, to prevent damage (for travel).
In any case, if any parts are damaged (when you receive their product), you should be able to get a replacement part for free, in exchange for the broken or damaged part (especially if it's warrentied).