More of the same from X-Treme

I'm not sure what you're expecting X-Treme to do at this point. The bike comes with a very limited warrantee, which is limited to sending replacement parts for defective ones within a set amount of time. So I doubt they're going to send you a new bike or take back the one you've got, because that's not the warrantee that came with the bike. A "money back" guarantee would be great, but it's impractical for a product of this size.

Granted, you had some of these problems when you first received the bike, so you should have reported any problems right away (which I think you did) and worked with X-Treme to identify and get the necessary replacement parts, which you would still need to replace yourself (or pay to have a local mechanic or electrician do). The bike is not, as you pointed out, a new car bought from a local dealer, so you can't just take it back to have it fixed. Reality check: I suspect that X-Treme isn't going to send a mechanic to your home, and they can't fix the bike by reaching through the phone or internet. The only alternative I see is to work with them, follow their advice, try to identify what's wrong with the bike, and fix it. Part of the frustration will be that certain symptoms might have multiple causes, so it may take a bit of "try this, try that" before the solution is found (what my mechanic calls "chasing electrical phantoms). If, as you say, you don't have the equipment, space or time to do the repairs yourself, you should have bought another vehicle locally with the kind of warrantee and service you were expecting. But that's water under the bridge. The bike will not heal itself, and I certainly understand your anger and frustration at buying a new bike THAT DOESN'T WORK. I'd be ticked off, too. As far as I can tell, you have two choices: pursue legal action with X-Treme (more time, more money, more frustration), or invest in some minimal tools and try to fix the bike with advice from X-Treme tech support or the people of this forum.

I purchased an XB-600 with the full knowledge of X-Treme's very limited warrantee and the fact that there are no authorized repair facilities around here. That's why the bike is so cheap. I bought the bike with the full expectation that I would need to learn how to do my own repairs at some point, either through X-Treme or this forum. The result is that I've been very happy with the bike, and yes, I've been doing my own repairs. NOTE: my total lack of ability to fix anything is legendary in my family. So if I can do it, I'm confident others can, too.

One last thing: I had problems with my turn signals and the power cutting out when I stopped my bike. For me, the solution was to spray a bit of powdered graphite into the brake switch and lever assemblies and working the brake levers and switches several times. Other people on this forum may be able to help you with your other problems, but nobody can help you if you aren't willing, as you say, to get the equipment (which is minimal), spend the time (an hour or two here and there, which is the same as going to a movie or out to eat), or find the space (which is the bike and you kneeling beside it). I keep my bike outdoors, and work on it there. That's the only space I have until I put the bike away for the winter into my storage shed.

I second Buzzer's comment. If you want a vehicle that has "jumped through all the legislative hoops," go ahead and buy a car from a dealer. BTW, that nice new car will be $22,000. Spending 1/30 of the cost means you are dealing with a very different business model, one that assumes, yes, that you WILL do that mechanical work. If you can't or won't do it, buy from a dealer that can keep your ride on the road.

Frankly, they are going above and beyond to even offer that 12 month battery guarantee; it is VERY easy to kill a pack by errors in charging (ask me how I know), and it takes far less than 12 months to do it.

If you want to actually diagnose your pack, let me know; there are several concrete steps to find out its condition.

Mark

Just curious, Greg. What have you decided to do to get your bike fixed?