Vendor's Battery Replacement Warranties

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jdh2550_1
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Vendor's Battery Replacement Warranties

Hi,

What are vendors battery replacement warranties like?

X-Treme provides a 6 month warranty but they insist that the batteries are shipped back to them (at the customer's expense) before providing new batteries. The new batteries do not reset the 6 month counter (if you replace one or more batteries in the 5 month you have 1 month warranty remaining on all batteries).

What do other vendors do? I'd like to hear some customer experiences in this area.

Thanks,
John H.

Gman
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Re: Vendor's Battery Replacement Warranties

` ;)
B.B. Battery Co. Ltd. warrants only to the original user that all B.B. batteries will be free of defects in material and workmanship for a period of twelve (12) months from the date the battery is shipped from B.B. Battery B. B. Battery Limited Warranty

Peace Out,
Gman

What is your vision for the future our growing community?

Peace Out, <img src="http://tinyurl.com/ysafbn">
Gman

jdh2550_1
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Re: Vendor's Battery Replacement Warranties

Thanks GMan - however I'm more interested in electric vehicle vendors policies. Although BB's warranty doesn't sound like it would help at all for dead batteries used in an EV.

John H.
Blue XM-2000
Ann Arbor, MI
http://www.revevllc.com

John H. Founder of Current Motor Company - opinions on this site belong to me; not to my employer
Remember: " 'lectric for local. diesel for distance" - JTH, Amp Bros || "No Gas.

Gman
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Re: Vendor's Battery Replacement Warranties

` :?
I believe it's the same as the Battery mfg warranty, since they have to return them to the mfg to get there credit toward replacements.
BTW, My brand new B&B EB12-12 Batteries are probably bad now, I got them locally to avoid a potential shipping cost if I had to return them, but if you read the warranty the 60% statement seems to say they are not bad. Maybe I need to purposely do something to bring them down under 60% then they would be covered?
Well the one good thing is, since I purchased them locally it won't cost me any shipping to return them so they can be checked, there may be other criteria other than voltage used?

I beleive they state on the X Treme sit there is a 6 Month Battery Warranty, so they should replace it if it's under Warranty, and the owner will probally have to pay the shipping and handling both ways. The Operation and Maintenance Instructions seems to say something different but I'm told it's for another model or something correct?

FWIW, My Dealer's Warranty is:

We include a 30-day warranty on all motorized scooters that covers parts and labor if the labor is performed in our service facility. In addition to this warranty, ALL SCOOTERS ALSO INCLUDE THE ORIGINAL FACTORY WARRANTY which differs for each individual make and model. Please see the "OPTIONS" included for the scooter you choose.

WHAT IS COVERED:
Replacement parts that are defective while operated under normal usuage EXCEPT plastic parts; or damage to the engine or any other part due to abuse or misuse. All parts are subject to availability and at the discretion of us.

Technical support via e-mail from a professional motor powered vehicle expert.

This warranty is effective only if the product is used under normal conditions for its intended purpose and the product receives all necessary maintenance and adjustments. We reserve the right to determine what damage is due to defective materials and what is due to product abuse or misuse. You are responsible for comforming to all local legal and safety standards. This warranty extends only to the original customer and is non-transferable.

HOW IT WORKS:
If a covered part breaks while the motor powered vehicle is under warranty, you must contact us to file a warranty claim via email. A customer service representative will give you the address of our customer service center and instructions on how to ship us the broken part. You must pay for the shipment of the broken part to our service center via UPS FedEx, or US postal. When we receive the broken part, we will ship you a replacement part free of charge.

NOTE: Used gas motor powered vehicles and gasoline-related parts cannot be shipped back to our service center. Gas motor powered vehicles that have been ridden in any way or gas motor powered vehicle parts that have contained gasoline cannot be mailed. Gasoline is a hazardous, flammable material and anyone who sends it via the mail may be subject to fines and/or imprisonment.

PURCHASING RESPONSIBILITY:
Purchaser understands the nature of riding mopeds and motorcyle riding activities and acknowledges that he or she is qualified to operate a scooter as purchased. Person understands they must abide by state laws and be in proper physical condition to ride a moped scooter. Purchaser is also responsible to inspect and insure moped before using it to make sure that the moped is safe to use and in riding order.

LICENSING & REGISTRATION:
Laws vary from state to state, and we make no guarantees or claims that the moped you purchase is legal for operation in your particular city, county or state. If required in your city or state, purchaser is responsible to operate and register moped in accordance with state and local laws and ordinances. Every moped comes with a Certificate of Orgin, from the factory. We can also provide a Bill of Sale, if needed. The moped has an engraved VIN nameplate on the frame. Beyond that, we can not provide any further documentation or paperwork.

WARRANTY EXTENSIONS:
You may extend the warranty on your regular motor powered vehicle by purchasing a 6-Month Extended Warranty for $149.95, a 12-month Extended Warranty for $199.95 or a 24-Month Warranty Extension for $299.95. This extended warranty is only available at the time of purchase and cannot be purchased at a later date.

NOTE: Our customer service center is able to provide you with repair services after your warranty has expired or on non-waranteed parts; however, you must pay for the cost of all parts, our $79.95 flat rate for labor plus round-trip shipping to and from our service center, including the cost of shipping insurance.

Peace Out,
Gman

What is your vision for the future our growing community?

Peace Out, <img src="http://tinyurl.com/ysafbn">
Gman

jdh2550_1
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Re: Vendor's Battery Replacement Warranties

Hi - which dealer and what brand of scooter is this for?

John H.
Blue XM-2000
Ann Arbor, MI
http://www.revevllc.com

John H. Founder of Current Motor Company - opinions on this site belong to me; not to my employer
Remember: " 'lectric for local. diesel for distance" - JTH, Amp Bros || "No Gas.

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