Many problems, but I want to love it

Submitted to X-Treme Scooters' support ticket platform Sept. 4, 2009

Hi,
I hope you can help me. I have a short list of problems with the scooter, all of which are getting progressively worse. While I purchased the scooter last December, I just put it on the road in April, and it only has 1688km on it.

I will start with the serious safety issues.

1. Since the very beginning, the turn signal has been difficult to operate. Sliding it either direction does not reliably effect a signal, which distracts me from driving while I check multiple times to see if it is on. Pushing in to turn it off is equally unreliable. Lately, I have thought several times that it was completely broken when I could not get the signal to come on at all. I would describe it as functioning intermittently (and I am riding very little because of it).

2. The charge meter is highly inaccurate. Several times, I have been driving along with the gauge registering half full and had the motor die on me. Lately, the gauge falls to half way after the first mile or two of a trip, leading me to believe it could give out at any time.

3. The scooter no longer achieves a top speed above 40mpg. If it can't go 45, it can't be registered as a motorcycle. In many states, including MA, this means it can't be registered at all, as mopeds must be mechanically limited to 25mph.

4. The brakes. Ugh. These have made a horrendous noise since the very beginning. During inspection, I was informed the rear disc was bent and needed to be replaced. I had this done at considerable expense, made worse by the fact a bolt that needed to be removed was frozen, broke in place, and needed to be re-drilled. I am always thinking, "What if one of these low-quality parts breaks while I'm in traffic?" The squeal or chirp both brakes make once every rotation has gotten louder over time, even after having the pads adjusted. It appears to me that the frame holds the wheels at a slight angle, which I cannot imagine is fixable by adjusting the brakes. Lately, a grinding sound has started to accompany the squeak. And, several times after releasing the brakes at a stop light AND EVEN WHILE I'M DRIVING ALONG without my hands on the brakes, the brake light comes on and cuts out the motor.

These may need to be reported to the NHTSA. If enough people are having these problems, I would expect a recall. These scooters are not toys or hobby crafts. They are registered, insured vehicles, and as such, I expect them to be as safe as any other motorcycle on the market.

The other problems are similar in that if this were a new car, would be completely unacceptable. They have also been present from day one.

5. The seat is difficult to open. I must jiggle the key in the lock, and push and pull on the seat to get it to open. A few times, this took so long to do that I wondered if it were stuck permanently.

6. The slot in the plastic body that the right side turn signal light attaches to is large enough that the signal assembly works through it and falls, leaving the signal dangling and twisting on the side of the bike. With constant checking, repositioning and tightening, I have avoided this happening on the road recently. I should not have to do this for a brand new vehicle, though, obviously.

7. There is no manual. A booklet came with the scooter, but the information in it is for another model. The specs given in the booklet do not match those of the 3500, the diagram of features is not for the 3500, etc., etc. A manual should accurately label the parts and features of a vehicle and provide electric and other specifications for maintenance, such as bulb replacement, care instructions, etc., etc.

It was a hassle getting my order in the first place after multiple delays. Then it was a huge ordeal getting it registered and insured. I was so happy to get it on the road finally that I hoped some of these things would work themselves out or become tolerable. However, they have worsened and made me fearful of using the scooter. The brakes could wear out; the brakes could turn on unexpectedly and cut out the motor; the batteries could die when I'm miles from home while the gauge reads high; the turn signals will not come on...and so on.

Please help me remedy this situation. I love the IDEA of having this electric scooter, but the reality is so far almost entirely disastrous.

I would love to be able to go back to the two bike shops that have worked on my scooter and tell them I'm impressed by your service. One of those shops has told me they're considering carrying an electric bike. The only one they knew of before I came along was the Volta Vectrix, but they would find a much larger market at the price points X-Treme provides for.

Sincerely,

Greg Perham

before comments

Comments

Buzzer's picture

As noted on X-Treme's web site, their bikes come with a very limited warranty. You say you purchased the bike in December, but didn't put it on the road until April. Did you report these problems to X-Treme during their stated warranty period? If so, what was their response?

If you waited until after the warranty period was over before bringing these problems to their attention, I'd say you're out of luck. If I bought a new car and didn't complain about any problems until after the warranty expired, then expected them to honor it because "I had these problems from the beginning", they'd laugh me out of the dealership or give me an estimate for what it will cost me for repairs.

Buzzer

There are three kinds of people: Those who make things happen, those who watch things happen, and those who wonder what happened.

reikiman's picture

I agree with Buzzer, if this is the first thing you've said to X-treme it's past the warranty period and..uh..what he said.

Anyway a couple points:-

2. The charge meter is highly inaccurate. Several times, I have been driving along with the gauge registering half full and had the motor die on me. Lately, the gauge falls to half way after the first mile or two of a trip, leading me to believe it could give out at any time.

3. The scooter no longer achieves a top speed above 40mpg. If it can't go 45, it can't be registered as a motorcycle. In many states, including MA, this means it can't be registered at all, as mopeds must be mechanically limited to 25mph.

This sounds like a failing battery pack, maybe.

You have a 3500li? Lithium batteries hold their voltage really well until they're almost out of juice at which point the voltage dives quickly. This sounds a bit like the behavior on point #2. The behavior on point #3 could be a weak pack that isn't delivering electricity reliably.

You had it parked from December-April. Okay, you live in Massachusetts and I've heard stories of the winter weather there and perhaps that explains why it was parked. Did you charge the pack during that time? Okay it's a lithium pack and they're more resilient to being left discharged and maybe this isn't an issue, but maybe it is.

Do you have any ability to make voltage readings while it is in operation? Maybe not while riding but put the bike up on a stand, twist the throttle, and measure voltages. I'm not talking about the battery gauge, I'm talking about a volt meter and seeing how many volts the pack reads, and the individual cells.

Wow! You sound just like someone who bought a cheap chinese gas motorscooter.

I'm getting a Yamaha Zuma 125 and putting a micro-mini Tow-pac kit on it. I thinking that with high blood pressure, I don't need the aggravation of the cheap chinese junk flooding into this country. I need something that will do the job, not a stress inducing hobby. My Schwinn 750 is just a toy, and I suspect that at this point al of the cheap electric scoots are just projects to be worked on.

I see a three wheel scooter advertised all over the net that looks perfect for me, but it is wrong from the start. Chinese junk, that won't go as fast as they say and won't last. Some won't even run out of the box, or break in a hundred miles....or less.

I'm convinced that electric scoots are a hobby, and that if you want a really good one, that actually works and does work, you have to build it yourself.

Buzzer's picture

I won't argue with you on the points you've made, but a lot depends upon what people are looking for and what their expectations are. If people read the product descriptions, warranty information and disclaimers and then try to turn the product into something grander in their mind, they're going to be disappointed. Obviously, I think it's reasonable for a customer to expect their product to work properly when they get it, but they should also have read and understood the product warranty before they bought it. For myself, I was looking for cheap motorized transportation for using within town, that I could repair myself, if necessary. I had two rules when I bought the bike: 1. Accept the electric scooter for what it is, and don't try to make it into something else. 2. Don't ride it any further than I'm willing to walk.

The result: 1. Two parts on my bike were replaced under warranty without any hassle whatsoever because I did it within their limited warranty restrictions and followed their procedures. 2. The bike has been very reliable and hasn't left me stranded anywhere. 3. The only problems I've had were the same I've had on every other motor vehicle I've owned: a burned out turn signal bulb, sticky brake lever (on my cars, it was sticky door handles), and a flat tire, all of which I was able to fix myself without paying a single penny to a mechanic, and I'm a mechanical and electronic klutz.

I also haven't spent a penny on gas, oil or highway taxes, and the cost of the entire bike (including delivery) is cheaper than the last exhaust system I had to put onto my Honda Accord. Would I recommend one of these "cheap Chinese junk" bikes to everyone? Certainly not. Most people need greater range, want more speed, greater reliability, a better service warranty or need protection from the weather (like a car). But for what my wife and I got it for (short errands around town, instead of using a car or bicycle), it has exceeded our expectations and is saving us a great deal of money, even in the short term. Plus it's a ton of fun to ride around on!

We'll see how happy I am with it in a year or two, so you may have the last laugh. Of course, my brother-in-law is still driving his Ford Pinto...

Buzzer

There are three kinds of people: Those who make things happen, those who watch things happen, and those who wonder what happened.

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