I received an email with the following text from Vectrix Australia today:
Hi "Mr. Mik",
There is an old proverb that says “you shouldn’t bite the hand that feeds you”. I was in the process of removing a new gear box from a new Vectrix maxi that was to be installed in your bike this weekend as Xxxxx and I were planning to visit in order to effect the rework action to your bike.
I then received your e-mail and the subsequent posting on V is for Voltage web site and the graphic portrayal of the work carried out by yourself on your Vectrix scooter.
The directors after a meeting regarding your bike have been forced by your actions to Void your bikes warranty sighting that is has A). Had major work carried out without following correct procedures and safety precautions and B). Been worked on by personal that are not qualified as authorized “Vectrix Technical Service Personal”.
The end result of this and your last e-mail to Xxxxx demanding that your bike be replaced:-
Quote: “My suggestion is that you test a Vectrix, new or used, in the facility that Yyyyy is developing until you know it is performing as good as most Vectrixes and then replace my Vectrix again. And soon. I am running out of time and patience”
Is as follows:
A: Xxxxx will visit you as planned to effect the rework action as requested by Vectrix Corp.
B: Carry out other repairs needed to your Vectrix in order to maintain its safe operation. NOTE: THESE REPAIRS WILL BE AT YOUR EXPENCE FOR PARTS AND LABOR.
The plastic smells that you are experiencing are probably coming from you motor control board as a result from the bike being Worked on whilst laying on its side with the batteries still installed. i.e. Not Following the correct work procedures.
This has then cracked the seal on the terminals connecting the motor windings to the MC Card creating a current block and rapid heating of the terminals and consequently burning the PC Board creating the smell that you described. It is highly unlikely that the smell that you described is coming from the batteries as you had stated in your e-mail. Quote: “I fear that merely reworking the battery would now be insufficient because the fault has most likely caused some sort of damage to parts of the battery, hence the smell”.
For your information a new motor control unit is worth $2,200.00 + Gst and approximately $150.00 + Gst for labor.
Please let us know if you would like this work carried out when Xxxxx comes to QLD?
National Technical Manager
See the following threads for the lead-up to this current situation: