I have sent an email to two different email addresses that I have found.
service at vectrixusa dot com
ralexander at vectrixusa dot com
Please post any email addresses, phone numbers, names or ext numbers that you have used to successfully reach someone at Vectrix who will respond.
Each dealer has their own email,
RING the mob you bought the Vectrix from and explain the situation, That is the best way the solve the problem,
by now Peter