I placed an order from http://www.batterymart.com/ for 2 optimizer odyssey battery chargers 48 hours ago.
I kept checking their website to find out the status of my order, which said it had not shipped.
So I called and spoke to Anthony. He immediately started asking questions about how I was using these chargers, said I was using the wrong batteries, He kept going on and on, was actually argumentative. I kept trying to keep Anthony on track, I just wanted my chargers. Finally he called back and told me that they had emailed me on the 9th, and said He only had one and would ship it. I told him I needed 2, not 1 and to cancel my order. And I told Anthony that they had not emailed me, again, from Anthony, more argument.
I will check with my bank tomorrow to make sure that they have refunded my account and update this forum as to any other problems with this vendor.
I will email them and explain what Anthony said to me, that I was not emailed as to the status of my order, that it took me to contact them to find out they were out of stock and that I was very disapointed in their customer service, and especially in the rude behavior of Anthony.
chuck
` }:)
We need to all email them, and let them know we don't appreciate poor Customer Service, flood there inbox.
Product Questions: info [at] batterymart.com
Sales: sales [at] batterymart.com
Order Status: support [at] batterymart.com
Include this link also, http://visforvoltage.org/forum/batteries-and-chargers/1346 or http://tinyurl.com/2x7tz2
Be respectful and professional, and no flaming.
ONE FOR ALL, ALL FOR ONE
Peace Out,
Gman
Now that we have clarified our beliefs, your invited to join us as we begin building on them to define our Community Mission Statement
Peace Out, <img src="http://tinyurl.com/ysafbn">
Gman
I agree,
I just sent an email to all of their email addresses with a forward to Corporate Headquarters and told them that the Electric Vehicle Community and battery buying public will not tolerate this type of behavior when a simple inquiry has been made per the status of an order. I assured them that we would be following up on this incident as should they.
I made sure Anthony's name was mentioned.
Dave
MB-1-E
Electric - Bridgestone MB-1 Mountain Bike
Dave B
MB-1-E
<a href="http://visforvoltage.org/book-page/996-mountain-bike-conversion-24v-3-4h... - Bridgestone MB-1 Mountain Bike</a>
` ;)
Good idea, what is the email to Corporate Headquarters?
Peace Out,
Gman
Now that we have clarified our beliefs, your invited to join us as we begin building on them to define our Community Mission Statement
Peace Out, <img src="http://tinyurl.com/ysafbn">
Gman
Company Name: Battery Mart of Winchester, Inc.
Company Address: 1 Battery Drive
WINCHESTER, VA 22601
Phone Number: (540) 665-0065
www.Address: www.batterymart.com
Contact Person 1: Cherie J Lauck
Fax: (540) 665-9623
Email Address: cherie [at] batterymart.com
Email Address 2: None
Contact: CHERIE J LAUCK (Office Manager) Battery Mart of Winchester, Inc.
CHERIE [at] BATTERYMART.COM
Dave
MB-1-E
Electric - Bridgestone MB-1 Mountain Bike
Dave B
MB-1-E
<a href="http://visforvoltage.org/book-page/996-mountain-bike-conversion-24v-3-4h... - Bridgestone MB-1 Mountain Bike</a>
Wow!!!
What a response, I am at a loss for words, Thanks everyone!
I am working over 60 hours a week right now and for the next few months, this is always a busy time of year for me. I would never have had the time to do the research as to who to contact.
I will check with my bank tomorrow and let everyone here know the status of my payment with Battery Mart. I will also email them with my experience with their company and with Anthony. I placed the order with them because I thought I would have my chargers by Friday.
Well my ride is still sitting, bought a little tiny werker 12 volt battery charger. That 1 amp of current it puts out charged all of my batteries in about 2 days so I am alright there.
This seems to be one of those hurry up and wait situations, just don't have the time to call vendors during the day to locate the chargers I need.
Again Thanks,
chuck
[b]AGM BATTERIES[/b]