XM-4000LI won't start??

Hello,
I just purchased the XM-4000Li, plugged it up and after it was done charging, i turned the key and nothing happened. No red light, no battery gauge movement, no horn, nothing. I turned that switch under the seat from off to on and turned the key again and still nothing happened. I tried to charge it again with that switch being on, it charged for about 20 minutes and then i tried to turn the bike on and again nothing happened. This is crazy. I put in a support ticket to xtreme but i was hoping to hear something back sooner so I'm trying here. any suggestions?