Feedback needed on Vectrix Europe after-sales support

Hi all,

I'm reaching for other European owners feedback/opinion on how Vectrix Europe has given (not?) them after sales support.

As some of you may have read on a couple of other threads here, I've had the infamous throttle calibration problem, to the point of not only loosing the "GO" status but also to have experienced unwanted acceleration, something I knwo for sure NHTSA would love to hear about a bike being sold in the USA...

Trying to summarize it as much as I can:

1) I noticed I had a problem with the bike exiting "GO" right on the first week after buying it new, this September;
2) Some time after I sometimes could not get "READY" at all, so I cried for help to my dealer and to my Vectrix importer;
3) The bike got really dangerous, stalling at intersections, failing full throttle accelerations to overtake, etc;
4) Some weeks after report I'm asked by the importer to go take a memory dump from the bike at my dealer, to be sent to Vectrix Europe;
5) Over another week later Vectrix Europe still had not given any feedback to my importer, so I complained directly to Vectrix Europe;
6) My dealer and my importer are "left out on the cold", with no word from Vectrix, the importer suspects on the throttle;
7) After telling about the unintended acceleration events to my importer, they finally send the new throttle parts to replace last week;
8) Up till now I still know nothing about the memory dump, or anything else from Vectrix Europe, who was totally absent AFAIK.

As you can imagine I'm not impressed with Vectrix Europe, and this is a serious understatement!
From my search here on this site, I've come to found that:

1) Improper throttle calibration can cause the full throttle/regeneration "out of GO" and missing "READY" events as proved here on numerous threads;
2) At least KingCharles was assisted last year by his importer Escini with Vectrix Europe recommending a new throttle, so they know the problem exists;

I cannot believe Vectrix after-sales support knows less about its own bikes than visforvoltage forum members do. I cannot believe that Vectrix Europe when hearing about a bike that:

1) stalls at random;
2) stalls upon full acceleration;
3) sometimes can't even show the READY steady, less alone the GO;
4) starts to lock on accelerate even if the throttle handle is released.

I cannot believe it does not suspect there is a serious problem with the throttle. Even worse, I sent some videos proving that my bike was not behaving correctly, I sent some videos showing I had to turn the throttle a bit into regeneration to get the READY on display (see http://www.youtube.com/user/jmmp00)... what else did they need?

Why has Vectrix Europe just sit still while a Vectrix owner (me) was complaining, and why did they not assist the importer Masac?
Is this normal? Have you experienced something similar already?

There is another user in Portugal claiming the theory/thesis that Masac is the importer and Vectrix has nothing to do with it.
He claims Masac has to solve the problem, not Vectrix. I don't agree. If Masac needs help, it should be able to get it.

What do you all think? What is your current experience with Vectrix Europe, and how do you rate what I've just told you?

Thanks in advance.

-jp