I have been ghosting here for many months, following the comments and frustrations of many of you as you received your MX3500's and discovered issues. These are mostly, I am sure, part of the process of working with Mountain Chen and getting the bugs out. I am working with some other investors and we are looking to start retailing these larger scooters but with all the various issues, it seems like any retail dealership will have its hands full fixing batteries, installing battery load balancers, fixing damage from crates, incorrectly installed brake calipers, and so on. In short, all the margin to succesfully make a profit will be eaten up on repairing all these little issues and every bike will require extensive quality control checks, battery conditioning, etc. Even if we use Extreme or go direct.
I would like to open up discussions with anyone else that is looking to ultimately start retailing these babies. The concept is great, but knowing what needs to be invested in marketing, retail space, staff, etc., I think it is important that we only move forward once the bikes are delievered mostly bug-free and ready for prime time with the retail market.
Any comments on the suitability for these for retail or their experiences with actually selling and then supporting (what about returns, complaints of component failures, or great reports from end-user buyers?) these? The regular retail buyers are not going to spend the money and then have to partially rebuild their new machines. They are going to expect a reliable reasonable quality out of the box and they won't ususally have the great technical knowledge that I have seen here working on the fixes. One thing about US consumers is that they all want plug and play with no waiting.
We'd like to meet anyone else that is planning on this and perhaps we can work together and get some traction toward critical mass for getting the market interested, if the ready for retail issues can be overcome.
Great work with the forum.... it has been a life saver with our business plan.