"I purchased a Chinese made XB-700Li Litium-ion battery electric scooter from Alpha Products and had it shipped to my house and received it approx. Aug 12th.
After aproximately three weeks, due to manufacturing defects, the controller overheated and caused the failure of the tail-lights, license plate lights as well as overheating of wiring to point where the plastic wiring connector covers were melted. Alpa Products sent me a new controller.
On or about November 12th, due to a manufacturing defect, the scooter lost power as a result of the rear hub-motor not working. Alpha Products again sent a new controller which I received November 20th, but this did not solve the problem and the scooter is still inoperative.
The scooter, in my opinion, is poorly constructed which is evidenced by numerous loose and/or missing screws, nuts and bolts that afix trim panels, support members and other components to one-another.
The electrical components, i.e., the controller, wiring and connectors are poorly made and expose the user to potential injury due to electrical fire or mechanical failure while on a public roadway.
While the seller, Alpha Products has made an attempt to replace components on my scooter I feel it is necessary to contact you for your assistance as this doesn't appear to be an isolated problem.
I participate in an on-line discussion group at www.visforvoltage.com and numerous owners are experiencing everyting from misaligned/defective rear wheel-tire mounting, lithium-ion battery bloating-disfiguremnet/failure, power failures, electrical shorts, bulb failures and loose compments such as front forks, etc., which jeopardize the riders safety.
Thank you for your assistance. I am at your disposal should you wish to contact me."
Don't be silent. Post your situation, file a complaint and fight back.