Bad A123 pack from dewalt!?!?!

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Last seen: 14 years 1 month ago
Joined: Wednesday, March 14, 2007 - 10:00
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Bad A123 pack from dewalt!?!?!

So I already have 4 Dewalt a123 packs and if that wasn’t enough I though I would pick up two more to add to the mix. Instead of purchasing them though ebay and buying individually I got a DC900KL drill kit which comes with two batteries off Craigs List. The kit was brand spankin’ new and completely sealed. I opened it up and tried to spin the drill up with the battery that was attached but there was no movement at all, the BMS must have tripped. No big deal I thought but then tried the other battery and it worked great. After a complete charge I test both packs and my fears came true. The one pack that had a charge upon receipt gave a decent first run of 2.02 ah while the other a terrible 1.30 ah.

My question is….NOW WHAT!?!?! I have in no way modified the battery yet and tested direct from the terminals. So do I make up a story like “3 flashing lights on charger then finally worked but only drill 5 holes before it dies” kind of crap, or “it’s really not very strong with that battery” and try and get it replaced? Does anyone have experience with Dewalt’s warranty service? Oh PS no receipt because it was Craig’s list.

Gman's picture
Last seen: 14 years 8 months ago
Joined: Monday, November 20, 2006 - 23:24
Points: 1720
Re: Bad A123 pack from dewalt!?!?!

` }:)
Even the Chas method might not work, unless you purchase a replacement and have a receipt.

Most DEWALT® Tools purchased on or after January 1, 2004 come with a warranty package that includes:

Three-Year Limited Warranty. DEWALT will repair, without charge, any defects due to faulty materials or workmanship for three years from the date of purchase. This warranty does not cover part failure due to normal wear or tool abuse. For further detail of warranty coverage and warranty repair information, visit or call 1-800-4-DEWALT (1-800-433-9258). This warranty does not apply to accessories or damage caused where repairs have been made or attempted by others. This warranty gives you specific legal rights and you may have other rights which vary in certain states or provinces.

In addition to the warranty, DEWALT tools are covered by our:

One-Year Free Service Contract. DEWALT will maintain the tool and replace worn parts caused by normal use, for free, any time during the first year after purchase.

90-Day Money Back Guarantee. If you are not completely satisfied with the performance of your DEWALT Power Tool, Laser, or Nailer for any reason, you can return it within 90 days from the date of purchase with a receipt for a full refund ? no questions asked.

See specific tools for exceptions and/or read the Warranty FAQ.

Click here for warranty information on tools purchased before January 1, 2004.

We believe a solid warranty package ensures the safety, reliability and service our products are meant to deliver ? from the beginning to the end of every job.

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