"X-Treme Scooters - REALLY Bad Company"
Aug-31-06, 11:49 PM (EDT)
"X-Treme Scooters - REALLY Bad Company"
Alpha Products International
August 31, 2006
In June 2006 my husband purchased 2 X-Treme X-500 scooters from x-tremescooters.com. Upon receipt of the shipment both scooters were damaged and non-functioning. Scooter #1 had some broken wires and a bent face plate and a plastic control box was smashed. Scooter #2 was DOA, and the batteries would not take a charge. As others have reported, there is absolutely no Quality Control at this place and they are not accountable for the garbage they ship.
There is almost no way to get help from these people. They first suggested that we go purchase new batteries at Radio Shack to repair Scooter #2, which is a ridiculous suggestion. Finally they agreed to send replacement parts for both scooters. Weeks later the replacement parts arrived, but no batteries. We finally got Scooter #1 up and running. After many more hours on the phone, they agreed to send batteries for Scooter #2, but only after we returned the defective batteries (at our shipping cost!!!). Almost 2 months after the initial shipment, we finally get Scooter #2 running, but it still did not hold a charge well and is not running correctly. My husband spent many hours trying to get it working correctly and improved things, but never got it completely operational.
One day our 13 yo daughter is riding Scooter #1 and it malfunctions. The engine cuts out momentarily and then kicks back in and the back wheel spun out and threw her from the scooter. We think that the throttle might have gotten stuck. She was thrown onto the sidewalk and suffered many nasty scrapes and bruises. She also suffered a concussion. Luckily she had on a full-face motorcycle helmet instead of a bike helmet. The emergency room said that she might have suffered a significant head injury if not for the motorcycle helmet.
Meanwhile Scooter #2 starts acting up again. It was cutting in and out and the chain that drives the back wheel was â€œcatchingâ€. Even with the replacement batteries it was still not holding a charge as long as Scooter #1. We decided that both scooters were unsafe and were of poor quality and started pursuing a return.
Luckily we had purchased the scooters through American Express. Amex gave us a temporary credit, which finally caused API to issue us an RMA number to allow us to return the scooters. These scooters weigh about 80 pounds each, so they cost a fortune to send back. We shipped them back to API via UPS Ground at a cost of $75 each ($150 total). In order to insure that our shipping costs were reimbursed, we shipped the packages back C.O.D. API refused the shipment twice and now these pieces of garbage are on their way back to me. Iâ€™ve told API and Amex that they will be thrown in the garbage if they come back to me, as I donâ€™t want them due to poor quality and safety concerns. Amex is aware that the return shipment has been refused, so hopefully this will be resolved soon. Meanwhile Iâ€™m out $150 to ship these piles of broken parts and pieces back to API.
As you can see on:
Many others have experienced defective scooters, non-existent customer service, and also had their children injured by these piles of garbage that they sell as scooters. These people also have a problem with lying and demonstrate a serious lack of business ethics. They need to be shut down.
Sep-03-06, 01:25 AM (EDT)
1. "RE: X-Treme Scooters - REALLY Bad Company"
In response to message #0
I can vouch for this X-treme Scooters .com company. We are a dealer with them and they are not as you say. You have to remember they sell affordable chinese import scooters, if you want something high end then spend the money and get a brand name scooter.
I have been to their facility in Iowa, and have ridden every model they carry. They are great affordable scooters and perform just as they should. It sounds like your scooter went through rough shipping, this is the fault of the shipper and doesn't reflect on the company that shipped it. X-treme's warranty goes beyond just defective parts like most companies, they also cover shipping damage and will ship you free replacement parts to get the bike in perfect working condition, if your not capable of replacing parts then purchase locally. The reason these companies have no return policies is because these products cost a fortune to ship, they are working on a very low profit and can only offer prices this low by having a parts replacement warranty. The best thing to do is read a companies ordering policy, if you don't agree with it, then don't buy from them.
We have thousands of happy customers with X-treme products, we have been selling them since X-treme only had one model, the x-360. I do agree that some of their items could be built a bit better, but then they would be the price of the high quality brand name products and nobody would buy them, every body shops by price and that's how it will always be.