My VX1 is due to have its Third Birthday (next month) but the celebrations will be rather muted, but to the battery failing and reducing my range to just 25 miles before up pops the red light and the estimated range drops very quickly from 28 miles (say) and 6 or 7 bars on the indicator icon, as it too quickly drops to nothing and I'm limping home. Irrespective of ambient temperature, (from 3 to 20 deg C). Despite careful riding and recharging, the collapse in power is almosr predictable as soon as there's 25 miles or so showing. All other aspects of the bike operation are fine.
I have no battery expertise, however back in the heady days of the original purchase, I do recall that Vectrix had a 2 year warranty on the bike, but that the battery pack was promoted as having a 5-year lifespan and/or 80,000Km (50,000 miles) of use. My mileage sits at 5,000m - barely 10% of the anticipated useful life.
Clearly each bike is different, and I do recall on here discussions on how/why Gold Star purchased parts of Vectrix Corp (supposedly to stave off any class actions from disgruntled users). So far, I am unable to contact my usual UK service expert (Steve Scott) and just get referred to a dealer 300 miles away, who points to the 24 month warranty.
Under EU law, such warranties are actually meaningless, as consumers rights are now directly linked to their cost and expectation of use. So a £7k bike with a battery pack that dies after 10% of use, I have consumer protection rights - but with the fancy footwork of old Vectric, new vectrix and for all we know - future Vectrix, finding who to complain to is proving difficult.
Anyone got thoughts, of whether Vectrix are offering exchange deals, or perhaps upgrate packs to newer technology at a price that will restore the bike to good order?