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This is the complete conversation that I have had with Xtreme over the last three months. The last post is at the top of the page, the first at the bottom. Any thoughts and comments are welcome. Even from Arctic Fox to whom I owe a public apology. You were very right sir about Xtreme's very crappy customer service as the posting below will indicate.

can anyone shed any light on a few probs im having

the first one is the brake light stays on all the time. I made a few mods to solve this problem just for my own sanity but im only getting round the problem by running the brake swiches past all the electronics.im using them to brake the circut from the dc to dc converter to the light it seems to work ok i guess. back to the question what went wrong originaly it isent a wire problem so it must be a gray box prob can anyone shed any light

The -40~80 degree working temperature DC-DC converter I mentioned last time(12v to 24v, 500W), results in a piece of 220*165*75mm, 4.5 kg rock. Water-proof, shock resistant and other protection like short-circuit, lack input voltage etc.

The client couldn't agree to compromise on the temperature, and the unit price finally come to about $260 for 100 pcs quantity.

I'd like to post the picture of the device, however, it may bother the buyer since it was an OEM product. And it doesn't look very nice. Looking is not that important, right?

I have a Lithium battery pack and a separate battery charger. I was trying to figure out the state of charge of the battery from the 8 lights on the battery charger marked Led 1, through 8 Lights 1 through 7 light up after 1 hour of charge. Light # 8 takes much longer to come on. Is it OK to stop charging when I have 7 lights on? Thanks Leo

More of the same "it's out of warranty" line in boilerplate text response about the mechanical/electrical problems. The batteries have a separate, 1-year warranty, which they seem more willing to address...sort of.

This is from "John," who has been replying to me in X-Treme's support ticket tool, on Sep 14:

Here's a mock up of the motor and battery layout:

After a terse, unhelpful and very unsatisfactory reply from X-Treme, I followed-up today (Sept. 9, 2009) with another appeal:

These problems began well within the warranty period. For example, the blinker was always a problem, but I didn't realize that was leading to failure! All the problems should be covered by your warranty. As far as that goes, I do not think it is just to lay on the customer the cost of labor for fixing, or attempting to fix, problems caused by poor manufacturing.

Submitted to X-Treme Scooters' support ticket platform Sept. 4, 2009

Hi,
I hope you can help me. I have a short list of problems with the scooter, all of which are getting progressively worse. While I purchased the scooter last December, I just put it on the road in April, and it only has 1688km on it.

I will start with the serious safety issues.

Hello,
I am new to all this electric stuff and really having a grand time with it. I have put 145 miles on my BE-500 so far, and only seem to be having a problem with the charger and charger light not going from red to green to let me know when it is fully charged. I would like to meet others who have the same bike and learn more about how I may care for and keep up my fun little ride. Open to any ideas. Thanks a ton!
-Ethan Tudor W.
www.imdb.com KEYWORD:Ethan Tudor W.

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